Open your account settings, find the subscription, and choose cancel before the renewal date. Candy says you can cancel any time in settings, and Premium renews automatically for the same price and term. Card statements show EverAI, not Candy. Refunds go through Candy’s Help Center, and this guide can’t promise one.
How to cancel Candy AI, from start to finish
How to cancel Candy AI starts with a fact Candy states itself: you can cancel any time in settings. The plans page says the same and adds that Premium renews automatically for the same price and term.
So cancelling is a settings change you make yourself, not a favor you ask for. The deadline that matters is the renewal date. Cancel before it, and the next charge doesn’t go through. Leave it until after, and you’re into the refund question, which I cover further down.
The rest of this page goes in order: the steps, the renewal amounts, what happens to tokens and unlocked episodes, your bank statement, refunds and a checklist. Read the renewal section first if money is the reason you’re here.
Cancel Candy AI subscription: the steps in order
Menu names change, so treat this as the general route rather than a screenshot tour:
- Sign in to your Candy account.
- Open your account settings.
- Find the subscription or Premium section.
- Choose cancel and confirm it.
- Save the confirmation page or email, then check that the status changed.
If you can’t find a subscription section, look for billing or plan settings in the same area. If no cancel option appears anywhere, don’t keep clicking. Contact the Help Center, say what you see on screen, and keep a screenshot of each step.
Write down the time and date you cancelled. That record matters later if a charge appears after you thought you were done, and it’s the first thing a support reply will ask about.
After you confirm, come back to the same settings page a day or two later and check that the plan’s status reads as cancelled. If it still shows an active renewal, don’t assume the request went through. Screenshot the page, and contact the Help Center the same day while the dates are fresh.
When the next charge hits
The renewal charge is the one to watch. Premium renews automatically for the same price and term, so the amount billed on renewal matches the plan you chose:
| Plan | Charge on each renewal |
|---|---|
| 12 months at $3.99/mo | $47.88 a year |
| 3 months at $8.99/mo | $26.97 every 3 months |
| 1 month at $13.99/mo | $13.99 a month |
| Billed every 2 weeks | $9.79 each time |
| Billed weekly | $5.60 each week |
The annual charge is the big one, and it lands once a year, so it’s the easiest to forget. Put the renewal date in your calendar the day you subscribe, and set the reminder a few days ahead. Check your settings or your receipt for the exact date instead of counting from memory.
If you’re deciding how to cancel Candy AI before a charge that size, the steps above are where to start, and the renewal date is the deadline that decides the outcome.
What happens to tokens and unlocked episodes
Candy’s unlock screen says a locked episode is ‘yours forever’, and it adds ‘no ads, no waiting’. That reads like unlocked episodes stay yours, but I haven’t run a cancel-and-check test myself, so confirm it on your own account before you cancel.
Tokens are a separate question. Premium includes 100 tokens each month. The pages I checked don’t say whether unused tokens carry over, expire or pay out after a cancellation. If the balance matters to you, ask the Help Center before you cancel.
The practical move is to use the month’s tokens while the plan is active. If you have a locked episode in mind, unlock it first, then cancel. Don’t let a balance sit unspent on a plan you’re about to end. For a broader check on the company behind the site, the safety guide covers what Candy publishes.
What your card statement will show
Card statements show EverAI, not Candy. The operator is EverAI Limited, a company registered in Malta. If you’re scanning a bank statement for Candy charges, search for EverAI instead.
That matters after you cancel. A charge that appears later may look unfamiliar, and the name on the line is the first thing to check. Keep the statement line next to your cancellation confirmation. That pair makes any Help Center request easier to write, because both sides show the same date and amount. Save a copy of the statement page too, so the record survives if the line drops out of your online banking view a few weeks later.
If you’re weighing a cheaper option instead, the pricing guide lays out each plan length next to the others, with the billed amounts shown.
Candy AI refund: what I can and can’t promise
This guide can’t promise a refund, and I don’t see a refund promise on the pages in our checks. Refund questions go to Candy’s Help Center. Candy also publishes a Terms of Service and a Complaint Policy, so check whether either one addresses your case before you write.
Stay factual in your message. Give the date you subscribed, the plan you chose, the date you cancelled, and the statement line that shows EverAI. Dates and amounts answer a refund question faster than a complaint does.
Keep the message short and specific. Ask one question at a time, such as whether a charge that landed after cancellation can be reversed, and quote the renewal date you saw in settings. Vague messages get vague replies, so the more exact your dates and amounts, the clearer the answer you get back.
If you need advice about your rights, a guide like this can’t give it. Check the official terms, and speak to a qualified adviser if you’re stuck.
Stop an unwanted renewal before it hits
The easiest way to avoid an unwanted renewal is to act before the date. A few habits do most of the work:
- Cancel the same day you subscribe if you only want one series.
- Set a reminder a few days before the renewal date.
- Save the cancellation confirmation and check that the status changed.
- Scan your statement for EverAI for a few months after you cancel.
Check the list again after the first full billing cycle. If the charge you expected never arrives, the habit has done its job, and a few minutes a month is cheap insurance.
If a renewal goes through after you cancelled, stop there. Contact the Help Center with your dates and the statement line, and avoid signing up again while the question is open.
If you’re comparing options, the promo code guide explains why no code is needed for the best price, and what to ignore.
Switch the billing length instead of cancelling?
If the annual charge is the problem, you have other lengths. The plans page lists 3 months at $8.99 a month, billed as $26.97, and 1 month at $13.99. A shorter plan costs more per month, but a missed cancellation costs less.
I haven’t verified whether you can switch the billing length while you’re subscribed, so check your settings before you assume you can. If switching isn’t offered, cancel and choose the length you want when you subscribe again.
If you only want one series, a single month can cover it. A standard 36-token series fits inside 100 tokens, so one month on the 1-month plan is enough. Cancel the renewal in the same month, and you’re done. Set the cancellation before the renewal date, so that single month is all you pay for.
Your checklist before you cancel
Before you cancel, run through this list:
- Note the renewal date and the plan length.
- Decide whether any locked episodes need unlocking first, and do that while the plan is active.
- Check how many tokens you have left, and whether the Help Center says what happens to them.
- Cancel in settings, then save the confirmation.
- Watch your statement for the next few weeks for any EverAI line.
If you still have questions after that list, the Help Center is the right place to ask. Candy’s Terms of Service and Complaint Policy are the next stop after this page, so check them for anything about refunds or disputes.
